Editing Tickets

Updated 3 months ago by Kory Lamme

The ability to correct or make changes to settled tickets is an important feature for authorized staff. Access to this feature should be restricted to management staff, and the Permission settings can accommodate this. This topic will go over each scenario were a ticket needs to be changed, and has already been rung out.

Reassigning Commission

One of the most common scenarios of editing tickets is when a staff member's commission was mistakenly given to another.

  1. From anywhere in the SuperSalon point-of-sale, click or tap into the Manager menu.
  1. From here, click or tap on the "Search Sales" button to enter that submenu.
  1. Locate the ticket where commission needs to be reassigned by using the search filters, and click or tap on it. Note: Current days tickets will always be the default view when first entering the Search Sales menu.
  1. After clicking or tapping on the ticket, the "Ticket Information" screen will appear. Click or tap on the  employee name to be changed, shown as a button under the "Comm. Emp." column of the Transaction Information section.
  1. Click or tap on the employee's name to whom the commission will be reassigned.
  1. Click or tap on the "Save" button located in the lower right.

Editing Employee Tips

Tip reassignments are also common scenarios where a settled ticket would need to be changed.

  1. From anywhere in the SuperSalon point-of-sale, click or tap into the Manager menu.
  1. From here, click or tap on the "Search Sales" button to enter that submenu.
  1. Locate the ticket where tip information needs to be changed by using the search filters, and click or tap on it to bring up the "Ticket Information" screen.
  1. Click or tap on the "Edit Tips/Payments" button located in the lower button array.
  1. In the "Edit Ticket" pop up, click or tap on the "Edit Tips" button on the left.
  1. From the Tip Information screen, use the drop-down menu to select employees and the text field to edit the tip amount to make the appropriate changes.
  1. Click or tap on the "Save" button on the lower right of the Tip Information screen.
  1. Click or tap on the "Save" button located in the lower right of the Ticket Information screen.

Editing Payment Information

Changes made to payment information in a settled ticket will void the original ticket, and create a new one. This should be kept in mind when making changes to tickets that have been paid for with a credit card. The clients card will need to be re-run in order for the newly changed ticket to be settled.

  1. From anywhere in the SuperSalon point-of-sale, click or tap into the Manager menu.
  2. From here, click or tap on the "Search Sales" button to enter that submenu.
  1. Locate the ticket where payment information needs to be changed by using the search filters, and click or tap on it to bring up the "Ticket Information" screen.
  1. Click or tap on the "Edit Tips/Payments" button.
  1. In the "Edit Ticket" pop up, click or tap on the "Edit Payments" button, located on the right.
  1. In the "Payment Information" screen, use the drop-down menus to configure Payment Types.
  1. Use the text fields located on the right to enter the new payment amounts.
Payment information changed in this screen will not recalculate closeout data, making it necessary to do it manually during the closeout process.
  1. Click or tap on the "Save" button located in the lower right of the Payment Information screen.
  1. Click or tap on the "Save" button located in the lower right of the Ticket Information screen.
Be sure to manually make the changes to closeout data, making sure to notate the ticket number in the notes section.

Video Tutorial: Editing Tickets


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