Tips

Updated 1 month ago by Kory Lamme

Happy customers tipping their favorite barber or stylist is a tradition with a long history in the beauty industry. SuperSalon not only allows tips to be collected, but it keeps track of them and has dedicated reporting to give a manager or business owner direct insight into specific details of collected tips.

Tips in SuperSalon can be completely disabled or enabled via the Track Employee Tips setting, which can be found under Setup -> Software Settings -> Sales -> Tips.
  • Any change left over from a cash sale that is claimed as a tip, or any tip amount entered on a credit card terminal by a customer is considered a tip. It will be shown on on the ticket as such, as well as in reporting.
  • Know your federal and state laws for tipping practices. Tip collection and allocation is the legal responsibility of the employee, business owner, and management.
  • After a sale is completed - Integrated credit card tips cannot be edited unless the card is present! In this case, it would be necessary to void the original payment on the ticket, and then charge the card again.

Claiming Cash Tips at Checkout

A ticket needs to be ready for payment for a tip to be applied to it. Learn more about new tickets in SuperSalon.
  1. Apply the cash payment that was collected from the customer, and click the Ring Out button.
  1. Enter the total amount that the customer left as a tip, and then click the continue button. SuperSalon will automatically calculate the remaining change that was given to the customer.
If the customer left the remainder of the payment as a tip, you can quickly assign it by clicking the all change is tip button.
  1. The payment is now complete, with the tip being assigned to the stylist who performed the service. Complete the checkout process by clicking the Complete Sale button.

Alternative Tip Distribution Methods

Subtract Tips on Closeout must be enabled for any of the following tip distribution methods. This setting can be found under Setup -> Software Settings -> Sales ->Tips.

Enabling it adds a line item in the closeout screen that accounts for all tips collected from sales throughout the sales day.
Tips Distributed via payroll

Some business owners may opt to include tips in their employee's paychecks, rather than having them take cash directly out of the till for each tip.

Be sure Subtract Tips on Closeout is enabled, and include tip reporting in your payroll process to determine tips collected by each staff member.

End of Day Tip Collection

Another method is for tips to be distributed at the end of the night during the closeout process.

Enable Subtract Tips on Closeout, and make sure that salon staff are aware of how to collect their tips.

Tip Cards

SuperSalon integrates with ADP Tip Cards! Learn more here, or call our sales team at 1-888-458-1001 ext. 2 for more information.

Handling Tipping Mistakes on a Credit Payment

Caution: The card or card info must be present! Fixing a credit tip means voiding a credit payment! Another payment will need to be processed to correct the tip and total payment.
Scenario 1: The mistake was found while the ticket is still in checkout
  1. Select the payment in the payments list on the right.
  1. Click the void selected payment button, and confirm the action - the payment will be removed from the listed payments.
  1. Process a new payment, entering the correct tip amount this time.
  1. Click the ring out button, and assign the tip. Click the continue button once the tip is assigned.
  1. Click the Complete Sale button to complete the checkout process, with the intended total payment and tip amount attached to the sale.
Scenario 2: The mistake is found later, during the same sales day
  1. Using Manager -> Search Sales, find the ticket that has the tip mistake on it and open it.
  1. Click the edit ticket button, which will send you back to the payment screen as if you were just accepting a payment.
Be sure to click Edit Tickets! The Edit Tips / Payments button is for changing who a tip is assigned to.
  1. Select the payment from the payment list on the right.
  1. Click the void selected payment button in the menu at the bottom, and confirm - the payment will be removed from the listed payments.
  1. Process the payment with the correct tip amount, and complete the ticket.
Scenario 3: No one noticed the mistake until a day or more after the sale was completed

In this case, the payment can't be voided - this is because the payment has already been processed, and is in the business owner's bank account. It is no longer in a state where the payment can be adjusted or even voided, and a refund ticket will need to be made.

A refund ticket will need to be made to correct a credit payment that has already been processed. Learn how to complete a refund ticket.

Tip Reporting

Tips Estimate Report

  • Estimated tip amounts for each individual employee based on a date range, organized by payment method and other metrics.

Tips Detail Report

  • Complete rundown of all employee tips, organized by payment method and total owed.

Custom Reporting

  • Custom Reporting will also provide data on employee tips and other related payroll data.

Tips Settings

SuperSalon's tip settings can be found under Setup -> Software Settings -> Sales -> Tips
Tip Adjustment on Timeclock

Description

If enabled, this feature adds a Tip Adjustment field on the Time Clock. This field allows users to adjust their tips in the event they were entered incorrectly.

Timeclock Tab -> Select Employee -> Tips Button

Enter a positive value to add tips. Enter a negative value to subtract, if a mistake was made or tip was returned to customer.
Enable Timeclock Tips Button

Description

If this is enabled, the Time Clock Tips editing form will be displayed in a popup, after clicking the "Tips" button.

If this is disabled, the Time Clock Tips editing form will be embedded within the Employee Time Clock popup, below the clock in/out history.

Enter a positive value to add tips. Enter a negative value to subtract, if a mistake was made or tip was returned to customer. Must have Allow Tips to be Adjusted Negatively enabled for a negative value to be accepted!
Subtract Tips on Closeout

Description

If enabled, tips will be included in the total dollar amount to be balanced at Close Out. A line is also added to the Close Out to add in the amount of tips.

Subtract Tips from Change on Checkout

Description

If enabled, tips will be included in the total dollar amount to be balanced at Close Out. A line is also added to the Close Out to add in the amount of tips.

Track Employee Tips
Think of this setting as the master on/off switch for the tip system! It needs to be enabled for tips to be tracked in SuperSalon.

Description

Note: There is only change on this payment. There is no tip pop up at check out, and the tip collection is not tracked or recorded in SuperSalon.

If enabled, an additional pop-up will be displayed on the check-out screen. This screen allows the user to enter tip amounts for additional employees involved in the transaction.

Only Show Tip Prompt for Services Sales

Description

If enabled, the popup for tips will only be presented for service sales.

Auto Credit Tip -> Employees

Description

If enabled, a 'Keep the Change' feature will automatically track tips which are generated from a credit card transaction. When a credit card is processed through Super Salon's integrated card processing system and a tip is entered, the tip amount automatically gets put into the 'Employee Tips' box. These tips are carried over to the Payroll Report.

Auto Debit and Gift Tip ->Employees

Description

If enabled, a 'Keep the Change' feature will automatically track tips which are generated from a debit or gift card transaction. When a debit or gift card is processed through Super Salon's integrated card processing system and a tip is entered, the tip amount automatically gets put into the 'Employee Tips' box. These tips are carried over to the Payroll Report.

Force Minimum Tip Amount

Description

If enabled, sets a mandatory tip of at least $1.00 for all transactions.

Enable Tips Paid Out

Description

If Enabled then you will see a button for "Tips Payout" under Open Till pop up. If Disabled then the button will be hidden.

Allow Tips to be Adjusted Negatively

Description

If enabled, Super Salon will allow tips to be adjusted negatively in the TimeClock Tip Adjustment section.

Credit Tip Warning

Description

If enabled, the system will warn the user if a tip exceeds a certain percentage of the total amount of a ticket, enter the percentage in this field. Enter 0 to disable.

Allow Tip Limit
Please Note: A tip limit percentage also needs to be configured for this setting to function.

Description

If enabled, Super Salon will allow a tip limit warning. Fill in the tip amount below the All Change is Tip button to confirm the correct tip amount, to bypass the message.

Tip Limit Percentage

Description

Enter the Tip Limit percentage. This feature runs in tandem with "Allow Tip Limit".

Split Tips on Service Price Ratio

Description

Click the Split Tips button to have SuperSalon automatically split the tip based on the ratio of service prices, and services provided by each stylist. If the Auto Credit Tips -> Employee setting is enabled, SuperSalon will do this without any need to click the Split Tips button.

If enabled, tips will be split up based on the relative proportion of service prices to each employee.

Only Adjust Cash Tips on Timeclock

Description

If enabled, this feature will only adjust cash tips on Time Clock. Credit tips will not be shown.

Disable Credit Tip Editing

Description

Any change left over on a credit payment that is applied as a tip cannot be edited, if this setting is enabled.

If enabled, this feature disables tips to be edited from Employee Tips screen if tips have already been allotted via credit card transaction.

Allow Credit/Debit/Gift Card Tips to be Returned as Change

Description

This setting allows a customer to get cash back at check out, by entering an amount larger than the sales total on the credit card terminal. Any amount still left as change (not entered as a tip) can be given to the customer in cash.

If enabled customers who enter a tip on the credit card terminal will not be forced to tip that much and may receive some or all of the tip back as change.

Tip Message on Timeclock

Description

This is the message that will be displayed for employees on the tip form when they clock in or out.


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