Redo Services

Updated 2 weeks ago by Kory Lamme

When a service redo is in need for a previously performed service, SuperSalon has the tools to create them, and track them in reporting and customer history. You can start a redo service from a new ticket to attach it to a customer's history, or use a quick sale ticket to exclude it from any customer's history.

Redoing a Service in a New Ticket

  1. From the Wait/Serve screen of the Sales tab, or the Appointment Book, select the "New Ticket" button.
  1. Search for and select the correct customer. When ready, use the "Next" button to move to Ticket Options.
  1. In the Ticket Options screen, click or tap on the "Redo Service" button located in the bottom left array.
  1. Select the service to be redone by using the "Select Service" button at the top of the Ticket Options screen.
  1. Select the employee who will initially be assigned to the redo by using the "Request Employee" button.
  1. With both the employee and service selected, send the ticket to either "Servicing" or "Waiting" as needed.
  1. When the ticket gets to the Checkout screen, the price will automatically reflect as a zero amount in the ticket summary on the right. If nothing else is to be added, select the "Send to Payment" button in the bottom right.
  1. In the Additional Information pop up, use the drop-down menu to select the employee who originally performed the service that is being redone. If the correct employee does not appear, the user can use the "House Sale" option.
  1. Click or tap on the "Pay Now" button to proceed to final settlement.
  1. If no other Products or Services have been attached to the ticket, click or tap on the "Ring Out" button.
  1. From the "Change Due" screen, the user can print the client receipt, and use the "Complete Sale" button to finish the transaction.

Redoing a Service in a Quick Sale

  1. From the Wait/Serve screen of the Sales tab, or the Appointment Book, select the "Quick Sale" button.
  1. Select the employee to be initially assigned to the ticket, or use the "House Sale" option.
  1. From the Checkout screen, select the "Redo Service" button in the bottom right corner of the left button array.
  1. Select the Service to be redone by either searching for it, or drilling down to it by Service Category.
  1. Enter the dollar amount of the price originally paid for the Service. It will automatically default to the full amount, and if this is acceptable, click or tap on the "Ok" button.
  1. If nothing else is to be added to the ticket, select the "Send to Payment" button in the bottom right.
  1. In the Additional Information pop up, use the drop-down menu to select the employee who originally performed the service that is being redone. If the correct employee does not appear, the user can use the "House Sale" option.
  1. Click or tap on the "Pay Now" button to proceed to final settlement.
  1. If no other Products or Services have been attached to the ticket, click or tap on the "Ring Out" button.
  1. From the "Change Due" screen, the user can print the client receipt, and use the "Complete Sale" button to finish the transaction.


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