Close the Salon

Updated 2 weeks ago by Kory Lamme

Prior to clocking out for the day, salon staff usually are required to perform the closeout function. This finalizes the drawer counts, and calculates all revenue that has come into the business.

Calculating Closeout Totals

If you need to access the closeout for a previous sales day, you need to be authenticated. This means you need to have entered your password at some point, so you can do this anywhere that you normally would need to enter your password and then return to the Manager -> Closeout. Once you do, you'll see a date in the top right corner which can be changed to the date you need to make adjustments to.

Opening Till + Payment Recieved - Tips = Closeout Totals

  1. SuperSalon is a computer program.
  2. Computer programs calculate things.
  3. Therefore, SuperSalon is a calculator!
Miscalculations in opening or closing totals are generally caused by user-error or an actual shortage / overage. If you are having trouble with closeout totals, please review all tickets for the day and reach out to our support team if you are still unsure and they can assist you in finding the problem.

SuperSalon Support: 1-888-458-1001 ext. 2

Performing a Drawer Closeout

  1. From anywhere in SuperSalon, click or tap on the Manager tab.
  1. Click or tap on the "Close Out" submenu alphabetically listed on the left.
  1. Use the "Open Till" button at the bottom right of the interface to open the register for the count.
  1. Click or tap on the "Cash" helper displayed on the left, and select the "End-Day Count" button.
  1. Enter the correct amount of individual denominations of bills in the given text fields.
  1. Repeat the process for each payment method helper, using receipts and printouts as a frame of reference.
  1. Click or tap on the Save/Close button in the lower right of the interface, or simply hit the Enter key to save the closeout.
Total Counted vs Total Computed

Total Counted is the total that was manually entered into the fields for each payment type at closeout by the salon staff. Total Computed is the amount automatically calculated by SuperSalon for each payment type.

Understanding the Deposit Summary

Opening Till
  • Equivalent to the Expected Opening Till Amount setting (Setup → Software Settings → System → Open & Close). Intended to set a baseline amount of cash on hand necessary for a salon, to allow for cash payments and change, as well as employee tips.
Counted Till
  • Based off of what was manually entered that morning in Manager → Closeout by the salon staff. This means SuperSalon has no control over what this value actually is.
Closing Till
  • Shows a value of 0 until the closeout has been saved, after which is displays the total closing till amount including all payment types.
Open Till +/-
  • This setting is only there to give the salon an idea of how much less cash they ended up with at the end of the sales day, compared to what their Expected Opening Till Amount is set to. It has no bearing on the actual closeout, it is simply saying "you have more cash or less cash than your expected till amount". 
Paidins
  • Displays the total dollar value of paid ins the salon made throughout the day. Used to add cash from a safe or bank account into the salon's till, when cash totals are low.
Cash Drops
  • A special type of cash paid out, that is specifically for when there is too much cash in the till. It's a way for a salon who does a lot of cash business to do a "bank run" and offload any extra cash into the business owner's bank account.
Check Drops
  • Same idea as with a cash drop, but for when there is an overabundance of check payments.
Total Drops
  • Combined cash and check drop amounts.
Paidouts
  • Displays the total dollar value of paid ins the salon made throughout the day. A paid out is a way for salon staff to take cash out of the till to use for business expenses, such as additional products or even necessary computer components.
Calculated Tips
  • Total employee tips accounted for throughout the day, including tips from all payment types.
Cash Deposit
  • Total amount of cash left over at the end of the night, after the Expected Opening Till amount that needs to be deposited into the business owner's bank account.
Check Deposit
  • Total check value to be deposited into the business owner's bank account.
Total Deposit
  • Combined cash and check deposit amounts.
Notes

Enter any relevant notes for the day that will be useful for salon management or the business owner. A common example might be an explanation for large bills in the drawer, a low cash count due to a large amount of cash tips being taken out, or even who it was that actually completed the closing.

Troubleshooting Closeout Discrepancies

The Over/Short Column is a tool for finding a discrepancy between the counted and computed values in the closeout. It's simply comparing the two, so be sure that your counted totals are correct before considering it an actual discrepancy.
  1. Recount the cash in the register, just to be sure there wasn't a miscount. Are there any large bills left under the drawer?
  2. Is there an unclaimed tip left in the register? Did someone take a tip out for a ticket that in incomplete?
  1. Use the cash helper tool to compare transactions in SuperSalon with receipts, if your salon saves the "store copy" after each sale.
  2. Take a look at for the day- If you are finding a shortage or overage, you may find an incomplete ticket is causing it. Take note of the Status column; any ticket that is NOT in completed status, is not being calculated into the total sales for the day! You may need to work with the salon manager to solve the problem, or otherwise get the ticket completed (or canceled if necessary) to balance the drawer.
  1. Consider any paidins, paidouts, or drops. Did one take place but is not accounted for in the Deposit Summary? Was one completed in SuperSalon but not actually physically added/subtracted from the drawer?

Relevant Reporting

Dozens of SuperSalon and iOffice reports include closing and opening totals in them, in fact most of them do. With that being said, a few are particularly important and useful for getting a grip on closeout totals for a day, week, month, or year.

Monthly Financial

The Monthly Financial Report is without question the most useful report for verifying daily closeout totals inside of a particular month. Many businesses use it as part of the monthly reporting and business auditing, to review closing totals for all payment types, overages / shortages, discrepancies between closing amounts and the opening till count, and much, much more.

Deposit Analysis

The Deposit Analysis report is great for confirming deposit amounts for a given date range, which is a great tool for comparing to closeout data and the Monthly Financial Report.

Paid In

Paid Ins are considered in the closeout, as the process of completing a paid in changes the amount of money in the cash register. Using the Paid In report to compare with the closeout or the Monthly Financial Report is a great way to confirm paid in transactions as part of an audit process or monthly reporting.

Paid Out

Paid Outs are also something that changes the amount of money in the cash register, but rather than money going in - money is going out.


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