Production Report

Updated 5 months ago by Kory Lamme

Location: Reports > Sales > Production

Go-to report for gauging salon performance for any span of time. Detailed overview of individual employee sales, as well as those for the entire salon.

Use Cases by Role

  • Salon Owner: This is a very popular go to report for salon owners who would like to know the strengths of both the staff and the location itself, for any given time span.
  • Salon Manager: Salon managers can reference this report when determining promotions and/or coaching opportunities for individual team members.
  • Salon Employee: Stylists and receptionists can get an idea of their retail and service sales performance by referencing this report.

Data Filters

  • Select Store: Clicking or tapping here will open the interface that allows the user to select the store(s) that will be be used for the report.
  • Enter Date Range: Clicking or tapping into this field will generate a calendar interface for the user to select a single date for use with the report.
  • Show Store Totals Only: Filling in this box will have the report show only the totals for the entire store, and not include in employee breakdown.
  • Include Request in Service Totals: If there is a charge to clients for making requests, filling in this box will add that revenue to the report's calculations.
  • Show Service Details: This checkbox controls whether or not there is a breakdown of individual services listed for each employee, and the store.
  • Hide Empty Rows: Staff members who have no data for any given day will be truncated in the report when this box is filled.
  • Use real-time for PPH for current day: When running this report for the current day, filling in this checkbox will ensure that the calculations include production per hour.
  • One Employee per page: This box, when filled, will have the report display data for a single staff member per page, for easier printing.
  • Show Free Services: Any services that were given away for free, and were not necessarily redos, will be shown in the report if this box is checked.
  • Generate Report: Clicking or tapping on this button will generate the report based on the other filter criteria.
  • Today's Report: Clicking or tapping on this button will generate the report for the current day only.
  • Yesterday's Report: This button will generate the report for the previous business day.

Metrics Tracked

Employee Totals

If "Show Store Totals Only" is unchecked, as in the illustrated example, each staff member will have their own entry in the report that contains several revenue and demographic metrics. The upper section has a column and row set up for the following metrics:

  • Item: The service that was sold.
  • Count: The total number of services sold in the given timeframe.
  • Gross $: The total revenue generated in dollars prior to taxes and/or other deductions.
  • Discount $: This column displays the total dollar value of all refunds that were processed in the time of the report.
  • Commission $: The amount of commission gained for the display sales is shown in this column.
  • Net $: The total dollar amount of revenue gained by the sale of this item, after taxes and other deductions.
  • % Net $: The percentage value of the net revenue gained by the sale of this item, compared to the other sales made by the staff member.
  • % Gross $: The percentage value of the gross revenue gained by the sale of this item, compared to the other sales made by the staff member.
  • Totals: The bottom row of this upper section of the employee totals area will show totals for each applicable column.

The bottom section of the Employee Totals area of this report contains detailed payroll and demographic information.

  • Total Prod. Hrs: The total production hours worked by this staff member.
  • Total Other Hrs: The total nonproduction hours worked in the timeframe of this report.
  • Total Hrs: All production and nonproduction hours worked by this staff member combined.
  • Male Cust: The number and percentage value of all clients seen by the staff member who were male.
  • Female Cust: The number and percentage of salon customers seen by the staff member who were female.
  • Tips: The total dollar value of all tips earned by this employee.
  • Net Amnt Srvs Tickets: The net total of all service revenue generated by this staff member.
  • Total Haircuts: The total number of standard haircuts performed by the employee.
  • Haircuts/Hour: The average amount of haircuts performed per hour in the timeframe of the report.
  • Avg. Cut Time: The average time it took for this staff member to complete a standard haircuts.
  • Avg. Between Cuts: The average amount of time, in minutes, between haircuts for this staff member.
  • Cuts < 5 mins: The total number of haircuts performed by the staff member that took less than five minutes to complete.
  • # Srvs Tickets: The total number of service tickets attended to by this employee.
  • Avg Srvs Ticket Amt: The average dollar value of each service ticket processed by the staff member.
  • Gross Srvs/Hour: The average amount of gross revenue generated by this staff member per hour in the time of the report.
  • Net Srvs/Hour: The net service revenue generated by this staff member, on average, per hour.
  • Gross Prds/Hour: The average gross retail product revenue generated by this staff member per hour, in the time of the report.
  • Net Prds/Hour: The net dollar value of retail product sales generated by this staff member per hour.
  • Cuts > 20 mins: The total number of haircuts performed by the staff member that took longer than 20 minutes.
  • Net $/Ticket: The average net revenue generated by this staff member, per ticket.
  • Gross $/Ticket: The average gross revenue generated by the employee, per ticket.
  • Net $/Cut: The net amount of revenue generated per standard haircut performed by the employee.
  • Gross $/Cut: The average gross revenue generated per standard haircut by the employee.

Store Totals

The bottom section of this report shows a grand total of each metric listed above, for all staff members. Checking the box labeled "Show Store Totals Only" in the initial filters will generate the report so that this is the only data that is seen.

Report Calculations

  • Total Production Hours: Total amount of hours clocked into a production position
  • Total Other Hours: Total amount of hours clocked into a non-production position
  • Total Hours: Total Production Hours + Total Other Hours
  • Male Cust: The numbers in brackets here calculate the %, Male Customer Count divided by Service Ticket Count then multiply that result by 100
  • Female Cust: The numbers in brackets here calculate the %, Female Customer Count divided by Service Ticket Count then multiply that result by 100
  • Tips: This tip number is calculated on tips that the staff member actually claimed in the software.
  • Net Amnt Srvs Tickets: Service Net + Product Net
  • Total Haircuts: This is the count of services in in the "Hair Cut" category
  • Haircuts/Hour: Total Haircuts divided by Total Prod Hrs
  • Avg Cut Time: This is the average cut of all services in the "Hair Cut" category. To calculate this you would need to go to Manager>Search Sales and set filters to the employee and add up all the service times for tickets with haircuts on them and then divide that number by the Total Haircuts count.
  • Avg. Between Cuts: This is the average time  or "downtime" between services in the "Hair Cut" category. To calculate this you would need to go to Manager>Search Sales and set filters to the employee and add up the difference between the Time Complete on one ticket and then the Time Served on the next ticket by the same employee for all tickets within the Hair Cut category and then divide that number by the Total Haircuts count.
  • Cuts < 7 Mins: This is a count of all services in the "Hair Cut" category that take less that 7 minutes from Time Served to Time Complete.
  • #Srvs Tickets: This is the number of tickets that had any Service on them, not just "Hair Cut" category
  • Avg Srvs Ticket Amount: Net Amnt Srvs Tickets divided by #Srvs Tickets
  • Gross Srvs/Hour: Service Gross divided by Total Prod Hrs
  • Net Srvs/Hour: Service Net divided by Total Prod Hrs
  • Gross Prds/Hour: Product Gross divided by Total Prod Hrs
  • Net Prds/Hour: Product Net divided by Total Prod Hrs
  • Cuts < 20 Mins: This is a count of all services in the "Hair Cut" category that take less that 20 minutes from Time Served to Time Complete.
  • Net/Ticket: Service Net plus Product Net divided by #Srvs Tickets
  • Gross/Ticket: Service Gross plus Product Gross divided by #Srvs Tickets
  • Net/Cut: Service Net plus Product Net divided by Total Haircuts
  • Gross/Cut: Service Gross plus Product Gross divided by Total Haircuts
  • PPG/PPC: PPG (Product Per Guest) Product Net divided by Male Cust + Female Cust. PPC (Product Per Cut) Product Net divided by Total Haircuts
  • Net Prds on Srvs Tickets: This is the total Net amount of Products sold on tickets that also included a service on the same ticket
  • Net Prds on Srvs Tickets/Net Srvs: Net Products divided by Net Services and then multiply that result by 100


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