Store Overview Report
Location: Reports > Sales > Store Overview
Much like the Salon Dashboard, this report provides a high level view of salon performance based on several metrics, and displayed in an easy to read format.
Use Cases by Role
- Salon Owner: This report can be referenced by salon owners who prefer it over the salon dashboard, and who still utilize PCC Gift Cards.
- Salon Manager: Salon managers can reference this report whenever they need to gauge the most popular services, products, and discounts being sold.
- Salon Employee: Frontline salon staff such as stylists or receptionists can use this report to see how well their salon is doing with retail sales.
Data Filters
- Select a Store: Clicking or tapping here will open the interface that allows the user to select the store(s) that will be be used for the report.
- Enter Date Range: Clicking or tapping into this field will generate a calendar interface for the user to select a single date, or a date range.
- Generate Report: Clicking or tapping on this button will generate the report based on the other filter criteria.
- Export CSV: Clicking or tapping on this button will open a save dialog enabling the user to save the report as a comma separated value spreadsheet. Note: Microsoft Excel or equivalent spreadsheet application is required for viewing.
Metrics Tracked
Sales
- Services: The total dollar value of revenue generated by service sales.
- Products: This row shows the total dollar value of retail product sales for the time of the report.
- Gift Certs Sold: The total dollar revenue generated by gift certificate sales.
- PCC Gift Cards: The total dollar revenue generated by PCC gift card sales.
- SVS Gift Cards Sold: The total dollar revenue generated by the sales of SVS gift cards.
- Subtotal: The total dollar revenue generated by all sales prior to taxes.
- Tax: The dollar amount of taxes collected by the salon.
- Sales Total: The total net sales revenue generated by this salon for the time of the report.
- Paidouts: All revenue paid out of the register that was not part of the normal sales process will be tallied in this row.
- Opening Till +/-: Any overages or underages of the salons opening till will be shown by a positive or negative dollar amount here.
Closeout
- Payment Methods: Each payment method used by the salon will have its own row in this section of the report, from cash to any other tender.
- $: The total amount present in the register for this payment method.
- +/-: Any overages or underages expected in any payment method will be shown as a positive or negative dollar value here.
- % of tot.: The percentage value of this particular payment method compared to all tender in the register.
- Totals: All applicable totals for each column are tabulated at the bottom of the section.
Statistics
- Service Only: The total number and percentage value of tickets that had only services attached to them.
- Product Only: The total number and percentage value of sales tickets that had only retail products attached to them.
- Serv & Prod: The number and percentage value of sales tickets that had both services and products attached to them.
- Average waiting time: The average amount of time a salon client waited to be serviced during the time of the report.
- Reqs with waittime > 20 mins: The number of instances a customer waited more than 20 minutes, and had requested a specific employee.
- Walkouts: The total number of times a salon client walked out prior to being serviced.
- Look & Walk: The total number of times a potential salon client came into the location and simply walked out.
- Refunds: The total number of refund tickets and their total dollar value.
- Redos: The total number of redo tickets processed along with their total dollar value.
Guests Detail
- Left Column: The specific demographic for each type of customer.
- Qty: The total number of times the demographic visited the location during the time of the report.
- %Qty: The total percentage of this demographic compared to the entirety.
- Sales: The total dollar value of revenue generated by this particular demographic.
- % Sales: The percentage of total sales represented by this demographic compared to the whole.
- Ticket Avg: The average amount of revenue, per ticket, this demographic brought into the salon.
Employee Detail
- Name: The name of the salon staff member.
- Hours: The total number of hours worked by this staff member during the time of the report.
- Guests: The total number of salon clients seen by this staff member during the time of the report.
- Req: The total number of clients who specifically requested this employee for servicing.
- Req %: The total percentage of requests received by the staff member, compared to the whole.
- Net Serv/Hr: The total net service revenue generated by this staff member per hour on average.
- Prod $: The total dollar revenue generated by this staff member for retail product sales.
- Prod/Hr: The total amount of product revenue generated by this staff member per hour on average.
- Srvc Comm $: The total amount of commissionable revenue generated by the staff member for service sales.
- Comm $/Hr: The total amount of commissionable revenue generated per hour, on average for this employee.
- PPG: Product Per Guest, the amount of revenue generated per salon client for product sales.
- RTS: Retail to Service Net, this is the percentage of retail sales to net service sales.
- Avg Tkt: The total amount of revenue generated by this staff member per ticket on average.
- Disc %: The total percentage of all sales processed by this staff member that had discounts attached to them.
Service Detail
- Service: The name of the service sold during the time of the report.
- Qty: The number of instances in which the service was sold.
- Qty %: The percentage of all service sales that consist of this item.
- Avg Time: The average amount of time it took to complete the service.
- Gross $: The total amount of gross revenue generated by the sale of this service.
- Gross %: The percentage of all gross service revenue belonging to the sale of this service.
- Free $: The total dollar value of instances where this service was performed for free.
- Disc $: The total dollar value of all discounts applied to the service during the time of the report.
- Disc%: The percentage of times this service was discounted.
Product Top 10
- Product: The retail product item that was sold during the time of the report.
- Qty: The number of times the item was sold during the time of the report.
- Sales $: The total amount of revenue, in dollars, gained from sales of this product.
- Sales %: The percentage of total product sales that consisted of this item.
Discounts Top 10
- Discounts: The name of the discount that was used during the time of the report.
- Qty: The number of instances in which the discount was applied to a sale.
- Tot $: The total dollar value of all revenue discounted by this individual discount.
- Tot %: The percentage of all applied discounts during the time of the report that consist of this unique discount.
- Store Totals: All totals for each column are tabulated at the bottom of the section.