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Service Gap Report

Location: Reports > Audit > Service Gap

Presents and tabulates all lost time incurred by employees, based on a defined time limit. The data within this report can assist in both loss prevention and staff coaching opportunities.

Data Filters

  • Select Stores: Select the store that will be be used for the report.
  • Select a date range: Select the date or range of dates to run the report for.
  • Select a Stylist: Individual staff members can be selected here.
  • Flag Lost Time Over: Entering a numeric value into this text field will flag all lost time over the given amount.
  • Generate Report: Click here to generate the report.

Metrics Tracked

  • Lost Time Ratio: The percentage of time lost, compared to the staff member’s total clocked in hours.
  • Punch In: The exact time the staff member clocked in for the day.
  • Time Gap: The amount of time between this ticket and the previous ticket the staff member completed
  • Wait Time: The total amount of time clients needed to wait to be served by the staff member.
  • Lost Time: The minutes lost on this ticket.
  • Ticket: The ticket number.
  • Start: The time the client was put into Servicing status
  • End: The time the client’s ticket was completed.
  • Time: Total amount of time spent the ticket.
  • Service: The name of the service that was performed on ticket
  • Net Price: The Net total (after discounts) of the ticket
  • Service Time over: The amount of time over the staff member spent servicing the client. This is based on the time that is set under Manager > Services.
  • Punch Out: The exact time of day when the staff member clocked out for the day.
  • Position: The position they were clocked into.
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