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Service Gap Report
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Location: Reports > Audit > Service Gap
Presents and tabulates all lost time incurred by employees, based on a defined time limit. The data within this report can assist in both loss prevention and staff coaching opportunities.
- Select Stores: Select the store that will be be used for the report.
- Select a date range: Select the date or range of dates to run the report for.
- Select a Stylist: Individual staff members can be selected here.
- Flag Lost Time Over: Entering a numeric value into this text field will flag all lost time over the given amount.
- Generate Report: Click here to generate the report.
- Lost Time Ratio: The percentage of time lost, compared to the staff member’s total clocked in hours.
- Punch In: The exact time the staff member clocked in for the day.
- Time Gap: The amount of time between this ticket and the previous ticket the staff member completed
- Wait Time: The total amount of time clients needed to wait to be served by the staff member.
- Lost Time: The minutes lost on this ticket.
- Ticket: The ticket number.
- Start: The time the client was put into Servicing status
- End: The time the client’s ticket was completed.
- Time: Total amount of time spent the ticket.
- Service: The name of the service that was performed on ticket
- Net Price: The Net total (after discounts) of the ticket
- Service Time over: The amount of time over the staff member spent servicing the client. This is based on the time that is set under Manager > Services.
- Punch Out: The exact time of day when the staff member clocked out for the day.
- Position: The position they were clocked into.
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