Refunds Report

Location: Reports > Sales > Refunds

All refunded revenue is displayed in this report and broken down by both staff member and type.

Use Cases by Role

• Salon Owner: Salon owners can reference this report whenever they have a question about the amount of revenue being refunded by the location.
• Salon Manager: This report can be used by salon managers who wish to investigate the reasons a particular refund.
• Salon Employee: Stylists and other salon staff can reference this report if they have questions about refunds they themselves processed.

Data Filters

• Select Stores: Clicking or tapping here will open the interface that allows the user to select the store(s) that will be be used for the report.
• Month and Year: These two drop-down menus enable users to select the month and year for the purposes of the report.
• Switch to date Range: Filling this box in with a check will replace the Month and Year drop downs with the traditional calendar interface for selecting a single day or date range.
• Generate Report: Clicking or tapping on this button will generate the report based on the other filter criteria.

Metrics Tracked

• Date: The date when the refund was processed in SuperSalon.
• Ticket #: The daily ticket number associated with the refunded item.
• Product Type: This column will show whether the refund was for a product or a service.
• Description: The description of the item being refunded, based on its entry in either the Services or Products submenu.
• Employee: The salon staff member who processed the refund.
• Gross Ticket $: The gross total of all refunded revenue, before tax or other adjustments.
• Refund $: The total amount of all refunded revenue, broken down by individual item.
• Refunded Tax: Any tax money that was refunded in addition to the gross will be shown here.
• Total: The total values for the three previous bullet points will be shown in the bottom row of the report.