Redo Services
When a service redo is in need for a previously performed service, SuperSalon has the tools to create them, and track them in reporting and customer history. You can start a redo service from a new ticket to attach it to a customer’s history, or use a quick sale ticket to exclude it from any customer’s history.
Note!
A redo is not a refund! A refund is specifically when a customer wants their money back for a service OR product. A redo is when the stylist or salon gets another opportunity to perform a service for an unhappy customer, with the goal of correcting a mistake or otherwise satisfying the customer’s wants/needs for their service.
Video Overview: Redoing a Service in a New Ticket
Step One: From the Wait/Serve screen of the Sales tab, or the Appointment Book, select the “New Ticket” button.
Step Two: Search for and select the correct customer. When ready, use the “Next” button to move to Ticket Options.
Step Three: In the Ticket Options screen, click or tap on the “Redo Service” button located in the bottom left array.
Step Four: Select the service to be redone by using the “Select Service” button at the top of the Ticket Options screen.
Step Five: Select the employee who will initially be assigned to the redo by using the “Request Employee” button.
Step Six: With both the employee and service selected, send the ticket to either “Servicing” or “Waiting” as needed.
Step Seven: When the ticket gets to the Checkout screen, the price will automatically reflect as a zero amount in the ticket summary on the right. If nothing else is to be added, select the “Send to Payment” button in the bottom right.
Step Eight: In the Additional Information pop up, use the drop-down menu to select the employee who originally performed the service that is being redone. If the correct employee does not appear, the user can use the “House Sale” option.
Step Nine: Click or tap on the “Pay Now” button to proceed to final settlement.
Step Ten: If no other Products or Services have been attached to the ticket, click or tap on the “Ring Out” button.
Step Eleven: From the “Change Due” screen, the user can print the client receipt, and use the “Complete Sale” button to finish the transaction.
Video Overview: Redoing a Service in a Quick Sale
Step One: From the Wait/Serve screen of the Sales tab, or the Appointment Book, select the “Quick Sale” button.
Step Two: Select the employee to be initially assigned to the ticket, or use the “House Sale” option.
Step Three: From the Checkout screen, select the “Redo Service” button in the bottom right corner of the left button array.
Step Four: Select the Service to be redone by either searching for it, or drilling down to it by Service Category.
Step Five: Enter the dollar amount of the price originally paid for the Service. It will automatically default to the full amount, and if this is acceptable, click or tap on the “Ok” button.
Step Six: If nothing else is to be added to the ticket, select the “Send to Payment” button in the bottom right.
Step Seven: In the Additional Information pop up, use the drop-down menu to select the employee who originally performed the service that is being redone. If the correct employee does not appear, the user can use the “House Sale” option.
Step Eight: Click or tap on the “Pay Now” button to proceed to final settlement.
Step Nine: If no other Products or Services have been attached to the ticket, click or tap on the “Ring Out” button.
Step Ten: From the “Change Due” screen, the user can print the client receipt, and use the “Complete Sale” button to finish the transaction.
