iOffice Software Settings Breakdown
Expansive array of settings to allow for fine tuning a salon’s software, providing an exacting business environment.
iOffice Software Settings – Misc. Settings
Store Type: The store types available in this selection reflect different company presets, and are usually established in the SuperSalon POS upon initial installation. If unsure as to the store type, consult with ProPoint Solutions Technical Support, or just leave as “Retail”.
Language: This drop-down menu determines what language the local SuperSalon POS will be displayed in.
Gift System: The to bubbles in this row of settings will activate or deactivate the gift card and certificate system and SuperSalon.
Points System: Locations that offer Customer Points to their clients for regular visits can enable or disable the feature from this row of settings.
Block Back Bar Product Sale: This yes/no setting will allow or disallow products to be sold when in “Back Bar” status.
Display Sale ID In Receipt: The internal sales number for a ticket will appear on the hardcopy client receive if “Yes” is selected in this row of settings.
Show Invoice Number in Sales: This yes/no setting will determine whether or not invoice numbers will appear in sales or not.
Invoice number format: This text field allows users to enter the format of the desired invoice number scheme to be displayed when printing invoice receipts.
Enable Auto Discounting: Auto Discounts will be enabled for all potential sales if “Yes” is selected in this row of settings.
Prevent Negative Gift Card Balance: This yes/no setting will determine whether or not clients with gift cards can go into negative value or not.
Hide Customer Contact Info: Selecting “yes” in this setting will prevent SuperSalon users from seeing client contact information in their profile.
Require Password for Clock In/Out: This setting will determine whether or not staff members need to use their password in order to access the Timeclock screen of the SuperSalon POS.
Disable Timeclock Reports: If set to “No”, mini reports in the Timeclock screen of SuperSalon will no longer be available.
Prior days allowed for timeclock editing: The numeric value entered into this text field will represent the amount of days a timeclock edit can be performed after the mistake was made.
Standard interval for lunch breaks: This numeric value, in minutes, will set the presumed amount of time they staff member needs for lunch in regards to scheduling.
Allow Services with Service Gap: This yes/no setting determines whether Service Gaps will be allowed in regards to appointment setting and scheduling.
Allow duplicate services in package: Selecting “Yes” in this setting will allow users to assign multiple same Services in a single Package sale.
Default Screen: In iOffice, users are given the choice between having the Wait/Serve screen as the default sales screen, or the Appointment Book.
Scheduler Tab: This setting toggles whether or not the Scheduler Tab will appear in the local SuperSalon POS.
School Functions: Enabling this setting will activate SuperSalon’s school functions, such as grade tracking and tuition payments.
Show Today Sales Stats: This yes/no setting will determine whether or not “Today’s Sales” will be displayed it in the Wait/Serve screen.
Show “Additional Time” as “Personal Time”: For the purposes of reporting, this yes/no setting will determine whether or not additional time is labeled as personal time.
Display “Next Available Stylist”: When this setting is enabled, a prompt will appear when moving a ticket from Waiting and Servicing that will allow the user to select the next available stylist, based on their availability.
Track booking and editing employees for appointments: If set to “Yes”, SuperSalon will track which employees book and edit appointments, and make that information available via reports.
Show employees that clocked in today on lookup screens: This setting allows staff members to view currently clocked in employees when viewing the lookup screens.
Allow Customer Credit Cards to be Stored: Should always be set to “No”, and is an old setting likely to be removed.
iOffice Software Settings – Inventory
The settings in this section help business owners set ground rules for inventory movements, and establish reasons for the same.
Use Price Groups: This yes/no setting determines whether or not Price Groups will be used in the Inventory features of the SuperSalon POS.
Average Inventory Type: This drop-down menu gives users the ability to determine whether the Inventory Type will be “Average” or “Weighted Average”.
Block all Inventory modifications except Adjust Out: If set to “Yes”, the SuperSalon POS will not allow users to make any other changes to inventory other than adjustments.
Inventory Manager Reasons: The 10 text fields shown here are where the various reasons for Inventory movements can be stored and cited for later use.
iOffice Software Settings – Reports
Important benchmarks for the various reporting features of SuperSalon are established in these settings, and can be changed according to the owners needs.
Haircut Min Flag Time: In this text field, users can enter the minimum amount of minutes a haircut can take before being flagged in reports.
Haircut Max Flag Time: This text field is where the maximum amount of minutes a haircut can take before being flagged in reports.
Base Cut Price: The base cost of a standard haircut at the location, without any discounts or promotions.
Weekly Report Start Day: This drop-down determines what day of the week will be used as the “Start” day in the tabulation of reports.
Include Requests in Service Sales: Whether or not requests are included in sales reports for services is determined with this yes/no drop-down menu.
Mini-Production Report/Display Gross Column: This yes/no drop-down menu will determine whether or not the many reports generated by the receipt printer will include a “Gross” column.
Age Definitions Text Fields: This set of seven text fields is where users can fine-tune the age definitions for what constitutes a “Child”, “Teen”, “Adult”, and “Senior” for reporting purposes.
iOffice Software Settings – Birthday Settings
iOffice and SuperSalon allow business owners and staff members to keep track of client birthdays, and issue alert messages during different phases of their visit.
Alert Note: This text field is where the birthday greeting can be crafted, and will appear on the screen of the SuperSalon POS during any or all of the following visit events-
- During Appointment Booking
- Moving from Appointment to Servicing
- During Ticket Creation
- When Moving to Servicing
- When the Receipt is Generated
iOffice Software Settings – Taxes Settings
This section of the Software Settings in iOffice is where different taxes are established, edited, and codified for use with the SuperSalon POS. The iOffice version of this interface includes three text fields, and an area to establish the taxes.
Enable Inclusive VAT System: This yes/no drop-down determines whether or not the VAT system is enabled for SuperSalon.
Combine Taxes on Receipt: When set to “Yes”, taxes for both products and services will be combined on one line for the hard copy receipt.
Make Loyalty Cards Taxable: Loyalty Cards can be made taxable commodities by selecting “Yes” in this drop-down menu.
Active Taxes: This area allows users to set up the different taxes for their location, and is accomplished by the following steps:
- Click or tap on the “Add New Tax” button.
- Enter the name of the new tax.
- Enter the tax code, if applicable.
- Enter the numeric percentage rate of the tax.
- Determine whether or not the new tax will apply to Services, Products, Gift certificates, or all.
- Click or tap on the “Save Settings” button.
iOffice Software Settings – World Search Settings
This section applies to the customers who use the World Customer Database (WCD) which allows customer information to be shared between participating locations. For more information on the WCD, please email [email protected]
iOffice Software Settings – Tickets Settings
The options contained in this section determine the behavior of several aspects of the ticket and sales process in the local SuperSalon POS.
Use customer database: This setting determines whether or not SuperSalon’s customer database comes into play during the sales process.
Allow customer lookup “Skip” button: Selecting “Yes” on this setting will populate a button, allowing the user to circumvent the customer lookup phase of the ticket creation process.
Require Last Name: This yes/no setting determines whether or not new clients are required to input a last name in order for their profile to be saved in the system.
Skip receptionist selection screen: This setting, when enabled, allows users of SuperSalon the option of not having to name a receptionist in the ticket creation process.
Allow tickets to be edited in servicing: When enabled, this setting allows users of SuperSalon to make changes to standing tickets while they are in the “Servicing” phase.
Allow services to be pre-selected: This setting controls whether or not preselected services can be added to new tickets.
Sort pre-selected services by: This setting gives users the ability to determine whether or not preselected services will be organized by code or description.
Require pre-selected services: Selecting “Yes” with this setting will make the ticket creation process have the requirement of preselected services attached.
Pass pre-selected services to check-out: If enabled, pre-selected service tickets will be passed to the check-out screen, bypassing the Wait/Serve screen.
Allow servicing for non-production clock ins: Enabling this setting will allow nonproduction positions such as receptionists to perform services on tickets.
Auto-Select Repeat for Customers: Enabling this setting will que SuperSalon to presume all clients are repeat clients.
Auto-Select New for Customers: Enabling this setting will que SuperSalon to presume all customers are new customers.
New customer entry mode: This setting allows users to select between the traditional method of customer entry, or the more abridged quick method.
Allow Commission splits on checkout: If enabled, any service listed with split commission will result with a pop-up during checkout forcing the user to select and end the commission split information.
Auto complete all tickets in a multiticket: If enabled, grouped Multi-Tickets will be removed from the Wait/Serve screen when the primary ticket is has been rung out and completed.
Allow Editing of Previous Day Tickets: If enabled, this will allow authorized staff members to make changes of tickets that have been closed out for prior days.
Allow selection of “House Sale” for ticket receptionist: If enabled, A “House Sales” option is included on checkout screen when moving to Pay Now.
Enter customer description when creating ticket: If enabled, this feature will provide a Description field for new tickets. Enter a visual characteristic of the customer, IE: Denim Jeans, Red shirt, leather Jacket.
Require all tickets closed before closeout: If enabled, the following message will appear during close-out, “There are # tickets still in checkout.”
Automatically void waiting tickets after: Specify in minutes how long you want a ticket to exist in waiting before it is auto deleted. We suggest two to three hours (120-180 minutes)
Tracking Options: This section of the Tickets Settings determines what metrics are used in tracking customer data on sales tickets. The four drop-down menus allow users to configure gender, age, source, and current offer as tracking metrics. The two yes/no settings control the following-
- Require New/Recurring: If set to “Yes”, all new tickets will require information on whether the client is a repeat customer, or a new one.
- Quick Sale Demographics: If enabled, users will be able to enter customer information when selecting Quick Sale. Typically Quick Sales are reserved for product only sales.
Customer Sources: The text fields located in this section of the Tickets Settings interface are where business owners and users can enter the names of the various sources they used to drawing clients. Some examples can be “Friend Referral”, “Newspaper”, etc., and these sources can greatly assist in gauging how well marketing campaigns are progressing.
Void Reasons: The 10 text fields located here are where owners and users enter the acceptable reasons for voiding a ticket with the local SuperSalon POS. These will then be selectable choices for SuperSalon users when performing a ticket void.
iOffice Software Settings – SMS Alert Settings
Users of the SMS messaging system power tool can use this section of the Software Settings to fine-tune the customized messages they would like to communicate to their clients. For more information, and current pricing structures, please email the sales department at [email protected] These settings can be broken down as follows:
Enable SMS Messaging: This setting toggles the activation or deactivation of the SMS Messaging system.
- Salon Mobile Number: This text field is where the salon’s mobile number is entered, and will appear as the “Sender” to the clients receiving messages
- SMS Account Balance: SMS messages must be purchased through SuperSalon Accounting to use the SMS system. This field will let you view your balance.
Custom Message Fields: The text fields located here are where users and business owners can craft the personalized messages of up to 140 characters that will be sent to clients, based on the preset scenarios. To activate a message for automatics sending, click or tap to the right of the setting, until there is a green check mark. A breakdown of each message is as follows:
- Appointment Alert Message: This text message will be sent to clients to remind them of an upcoming appointment at the location, and will be sent after the initial appointment booking.
- Appointment Confirmation Message: When an appointment is confirmed, this 140 character message will be sent to clients.
- Appointment Reminder Message: This message can be configured to be sent at a set number of hours prior to the appointment time, using the given text field to enter the numbers.
- Checkout Alert Message: After clients are checked out, this message will be sent out after a preset amount of minutes that could be entered into the given text field.
- Return Visit Reminder Message: This text message will be sent after a predetermined amount of days, configured in the text field, to remind clients to come back for further servicing.
- Birthday Alert Message: This personalized greeting will be sent to clients on their birthdays, at a predetermined time of day, as configured in the text fields.
- Closeout SMS: This SMS message will be sent to a predetermined mobile phone number after the closeout has been performed, to inform of the closing figures.
iOffice Software Settings – Appointments Settings
The Appointment Book of the SuperSalon POS is a remarkable tool that has been fine-tuned over the years, based on customer feedback. The settings located in this section of the iOffice Software Settings determine the appearance and behavior of the Appointment Book, and can be broken down as follows:
Appointment Tab: This setting will activate or deactivate the Appointment Book in the local SuperSalon POS. SuperSalon users at the location will need to press F5 on their keyboards to refresh their systems after the upload that carries this change in setting.
Manually Assigned Resources: When making an appointment you can manually assign resources to clients or have SuperSalon assign your resources automatically. To manually assign Resources, enable this line. (To set up resources select the Manager tab > Resources)
Default Screen Main or Resource view: Select the default appointment screen. Choose from either the default Appointment Book screen or switch to Resource view as the default screen.
Days to check for duplicate bookings: This setting is where users are able to set the amount of days in advance they would like to prevent double booking. If a double booking exists, users will receive a pop-up notice, informing them.
Appointment Screen Timeout in Seconds: If users would like for the Appointment Book to timeout, and return to the home screen after preset amount of seconds, though seconds can be entered into this text field.
iOffice Software Settings – Tips Settings
Tips for staff members can be configured and fine-tuned with these settings, and they can be broken down as follows:
Tip adjustments on timeclock: If enabled, this feature adds a Tip Adjustment field on the Time Clock. This field allows users to adjust their tips in the event they were entered incorrectly.
Subtract Tips from Computed Cash: If enabled, tips will be included in the total dollar amount to be balanced at Close Out. A line is also added to the Close Out to add in the amount of tips.
Subtract tips from change on checkout: If enabled, the system will automatically display the change with the tip subtracted so that the user knows exactly how much to take from the drawer that doesn’t include the tip.
Employee Tips: If enabled, an additional pop-up will be displayed on the check-out screen. This screen allows the user to enter tip amounts for additional employees involved in the transaction.
Only show Tip prompt for service sales: If enabled, the popup for tips will only be presented for service sales.
Auto Credit Tip > Employee: If enabled, a “Keep the Change” feature will automatically track tips which are generated from a credit card transaction. When a credit card is processed through Super Salon’s integrated card processing system and a tip is entered, the tip amount automatically gets put into the “Employee Tips” box. These tips are carried over to the Payroll Report.
Enable Tips Paid Out: If enabled, this setting adds an “Employee Tips” button to the Open Till Section.
iOffice Software Settings – Wait Time Settings
The settings located in this section of the iOffice were Setting submenu govern the Wait Time feature of the SuperSalon POS which tracks how long clients wait to be served, and other metrics. The settings found here can be broken down as follows:
Wait Time Disabled: This yes/no setting will activate or deactivate the Wait Time feature.
Default Service: Select the most frequently used service to assist the wait time in calculator in determining the approximate wait time.
Assumed Walk-in Rate: This setting allows users to specify an additional percentage they wish to pad the call-ahead time over the standard wait time. A larger percentage would be used for a location that has many walk-ins.
Wait Time Tuner: This feature will increase or decrease the walk-in wait time and the call-ahead wait time calculation by the specified percentage. It allows users to adjust the wait time estimator in the location.
Wait Time Refresh Rate: This feature allows users to specify how frequently the wait time will update on the main sales screen.
Factor In Employees Schedules: If enabled, wait time calculations will consider employee schedules when determining the wait time. If set to “yes” and an employee is scheduled to come in within the current wait time, the wait time will reflect that accordingly.
Factor In Appointments: This feature determines whether or not pending appointments are factored into the current wait time. If enabled, it will automatically assign a stylist’s appointments to them.
Factor In Call Aheads: This setting will determine whether or not Call Ahead visits will be factored into the Wait Time calculations.
Display Wait Time Chart: This setting toggles whether or not the Wait Time Chart will be displayed in the main sales screen.
Office Software Settings – Uploads Settings
Some of the only settings that do not exist also in the local SuperSalon POS, are located in this very important section of the iOffice were Settings. It is from here that users and business owners can determine which is the “final authority” in regards to the transfer of data via the upload feature.
- The 15 drop-down menus here can be set to three settings; “Store”, “iOffice”, and “Both”. Drop-down’s that are set to “Store” mean that those items can be only edited from the local SuperSalon POS.
- If set to “iOffice”, the items can only be edited from the iOffice cloud management and backup system.
- If set to “Both”, items can be edited from both iOffice and the SuperSalon POS.