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Factor4 Gift Cards

Factor4 is a fully integrated gift card processor, giving your salon the ability to sell and process gift cards directly through SuperSalon, similar to taking a credit card payment.

  • Dedicated reporting is available, and data is also included in most important sales reports.
  • SuperSalon has a built in balance check tool, for quickly verifying available funds on a customer’s gift card.

To get set up with an account, contact our Factor4 representative to get started and follow the directions below.

Factor4 Contact Information


Setting up Factor4 Gift Cards

Step One: Go to Setup > Software Settings > Marketing > Gift.

Step Two: At the top of the page under Gift Processor, select Factor 4.

Step Three: Scroll down to the bottom of the page, and enter the Factor 4 processing information you were provided with by Factor4’s implementations team. This includes:

  • Client ID
  • Location ID
  • Terminal ID
  • Integration Authentication
  • Integration Password

Step Four: Once you are sure the information entered is correct, save the page and press the f5 key on the keyboard.


Issuing a New Factor4 Gift Card

Note!

Gift cards can be sold to a new customer through a new ticket or quick sale, via the checkout screen.

Step One: From the checkout screen, click the Gift button in the menu on the left, and then select Gift Card from the available options.

Step Two: Scan the gift card with a bar code reader, or enter the card number manually with the keyboard.

Step Three: Enter the amount in dollars being issued to the gift card, and press the confirm button – you will then be prompted to confirm again, before SuperSalon attempts to contact Factor4’s servers.

Step Four: After confirming, SuperSalon will make contact with Factor4’s servers to assign the issued balance to the gift card – this may take a few seconds to complete.

Step Five: Once contact has been main, SuperSalon will recognize that the gift card is available and give you another chance to verify the total being added to the gift card. Press the confirm button, and once again do a second confirmation.

Step Six: When the issuing window disappears and the gift card is listed as an item on the ticket, you know that the factor4 gift card has had funds allocated to it.

Step Seven: Send the ticket to the payment screen whenever the customer is ready to pay, and be sure to give them their gift card once they’ve completed their payment! Factor 4 gift cards can be purchased with any payment type.

Note!

When a ticket that has a Factor 4 gift card on it is voided, the funds added to the gift card account will also be removed!

Redeeming an Existing Factor4 Gift Card

Factor4 gift cards are accepted by SuperSalon in a similar fashion to credit card payments.

Step One: On the payment screen, select Gift Card as the payment type.

Step Two: Scan the customer’s gift card with a bar code readeror enter the number manually into the provided field.

Note!

Partial payments can be taken by simply entering the desired amount, and completing the rest of the payment with another payment type or even another gift card.

Step Three: SuperSalon will make contact with Factor4’s servers to verify that the necessary funds are available, and apply the payment to the ticket.

Step Four: You’ll know the payment was accepted when the payment is applied to the ticket, and is listed as a payment on the payment receipt menu on the right.

Note!

If the customer’s gift card doesn’t have the necessary funds to pay for the ticket, you will see the following message and SuperSalon will automatically enter the available balance so you can apply it to the ticket.


Checking the Balance of a Factor4 Gift Card

Step One: From the wait / serve screen click the More menu in the bottom right hand corner of the screen, and then click the Gift Card Balance button within.

Step Two: Scan or enter the gift card number and click the Check Balance button.

Step Three: SuperSalon will make contact with Factor4’s server to find the available balance, and provide it to you on screen.

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